Refund policy

Return & Refund Policy

 

Our Return and Refund Policy was last updated 01/01/24

 

Thank you for shopping at CANADIAN GARDEN SOLUTIONS!

 

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy.

 

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

 

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

 

For the purposes of this Return and Refund Policy:

 

  • “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to CANADIAN GARDEN SOLUTIONS
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the Website.
  • “Website” refers to CGS INC accessible from canadiangardensolutions.ca
  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

 

You are entitled to cancel Your Order within 30 days.

 

 

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

 

  • By sending us an email: canadiangardensolutions@gmail.com

 

We will reimburse You no later than 15 business days from the day on which We receive the returned Goods. You will incur fees for such reimbursement.

Conditions for Returns

 

In order for the Goods to be eligible for a return, please make sure that:

In-Person Sales Return Policy

Criteria for Return Evaluation

  1. Original Packaging: The equipment must be in its original, unopened packaging. If the packaging has been opened, a restocking fee of 20% of the pre-tax purchase price will be charged.

 

  1. Condition of Equipment: The equipment must be in perfect condition, without any signs of use or scratches. The unit must include all accessories in their original packaging.

 

  1. Gasoline Equipment: Gasoline equipment must not contain any fuel. If there is fuel inside, the return will be automatically voided.

 

  1. Product Exchange: The company may agree to exchange unused products in their original packaging for another model preferred by the customer. This decision is at the sole discretion of the seller.

 

  1. Refund Processing: If the return is accepted, the company will process the refund within 15 business days.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.