Return & Refund Policy

Return & Refund Policy

This Return and Refund Policy was last updated 01/01/24

Thank you for shopping at CANADIAN GARDEN SOLUTIONS!

If, for any reason, You are not completely satisfied with a purchase we invite you to review our policy on refunds and returns. This Return and Refund Policy.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

 For the purposes of this Return and Refund Policy:

  • “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to CANADIAN GARDEN SOLUTIONS
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the Website.
  • “Website” refers to CGS INC accessible from canadiangardensolutions.ca
  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

 You are entitled to cancel Your Order within 30 days. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By sending us an email: canadiangardensolutions@gmail.com

We will reimburse You no later than 15 business days from the day on which We receive the returned Goods. You will incur fees for such reimbursement.

Conditions for Returns

 In order for the Goods to be eligible for a return, please make sure that:

In-Person Sales Return Policy

Criteria for Return Evaluation

  1. Original Packaging: The equipment must be in its original, unopened packaging. If the packaging has been opened, a restocking fee of 20% of the pre-tax purchase price will be charged.
  2. Condition of Equipment: The equipment must be in perfect condition, without any signs of use or scratches. The unit must include all accessories in their original packaging.
  3. Gasoline Equipment: Gasoline equipment must not contain any fuel. If there is fuel inside, the return will be automatically voided.
  4. Product Exchange: The company may agree to exchange unused products in their original packaging for another model preferred by the customer. This decision is at the sole discretion of the seller.
  5. Refund Processing: If the return is accepted, the company will process the refund within 15 business days.

 

Returning Goods

 You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

7250 KEELE STREET

L4K 1Z8

CONCORD, ONTARIO

UNIT 104

 We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Automower Installation Services Refund Policy

1. Scope of Policy

This policy applies exclusively to Automower installation services provided by Canadian Garden Solutions (“we”, “our”, “us”).

It governs refunds, cancellations, and related charges associated with such services.

2. Non-Refundable After Installation

Once the installation service has commenced, the full installation fee is non-refundable, regardless of customer dissatisfaction, operational issues, or product limitations.

3. Cancellations After On-Site Assessment

If a cancellation request is submitted after the on-site assessment but before installation begins, the installation fee will be refunded minus an on-site assessment fee (up to $500, depending on location and scope of work).

If no formal assessment fee is quoted in advance, a standard assessment charge will apply.

4. Additional Materials, Labor & Removal Costs

If clients request removal of an installed Automower after installation, they are responsible for:

The non-refundable installation fee, andThe full costs of removal services.

These costs are not covered or refunded under any circumstances.

5. Client Responsibilities

Clients are responsible for providing accurate site information (location, electrical/infrastructure details, and access restrictions).

Clients must notify us at least 24 hours in advance to reschedule; otherwise, a rescheduling fee (up to $500) may apply.

Clients are also fully responsible for conducting their own research into Automowers and their limitations as a product prior to booking installation. Canadian Garden Solutions does not provide refunds for dissatisfaction or incompatibility related to the Automower product itself.

6. Limitations & Liability

We reserve the right to decline installation if site conditions are unsafe, unsuitable, or otherwise do not meet our requirements.

Assessment fees remain payable, regardless of whether the installation proceeds.

Canadian Garden Solutions is not liable for third-party product limitations or manufacturing issues.

Normal wear or adjustments caused by installation (e.g., minor wall or surface marks from mounting) are considered part of the service and are not subject to repairs or compensation.

7. Policy Updates

Canadian Garden Solutions reserves the right to update or modify this Refund Policy at any time. Updates are effective once posted on our website or service documentation. Clients are encouraged to review this policy prior to scheduling services.

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By sending us an email: canadiangardensolutions@gmail.com